While Barclays Bank strives to provide you with a secure banking environment, you play an important role in protecting your personal information and passwords. We ask that you exercise caution at all times when using online services or accessing your emails.
Please note that impostors and hackers may try to obtain your account information by sending you emails that appear to come from Barclays Bank.
Please remember that Barclays Bank does not ask customers to provide sensitive information in this way: Barclays Bank staff will never email links to you or call you asking for your password.
Accordingly please do not reply to any email with requests for personal finance information or details such as account number, user names, passwords, national identity number/passport.
Important things for you to remember:
For your security it is important that you:
Memorise your password and dont write it down;
Keep your password secret and change it often;
Never respond to mails that request personal information;
Avoid using cyber cafes to access your online accounts;
Do not use the same password for all your online accounts;
Make sure that you never carry your User Id and passwords together.
In the event that you receive emails claiming that they are from Barclays please inform us and delete immediately.
If you suspect any unauthorised transactions on your account, please contact us on our Call Centre numbers (From within Uganda 800 BARCLAYS (227 252 97), From outside Uganda 00971 800 22725297), as soon as possible to enable us to protect your account.